Frequently Asked Questions

Here are some of the most Frequently Asked Questions (FAQs) I come across.


It’s super important that you don’t just pull out that USB connection. I’ll bet you probably do? You are running the risk of corrupting the data on the device – and that could be disastrous, especially if it’s an external hard drive with a lot of data on it. Don’t worry though, there’s a really easy way to safely eject your external storage. This quick video shows you how!

It’s easy to check for Windows Updates. You should always make sure you are up to date with operating system updates. Microsoft release updates every 3 months. It’s important to stay up to date for security and performance reasons.

Here’s a news post explaining the importance of staying up to date. Finally, below is a quick video showing you how to check for updates and ensure your advanced update options are set correctly.

In a word … Yes. Microsoft stopped supporting Windows 7 on the 14th January 2020. This means any computer running Windows 7 will be vulnerable to malicious attacks.

Not all computers will be able to run Windows 10 though. So you need to check to see if your system meets the minimum specifications required.

I can help with an initial assessment, and then an upgrade, including full system image backups, installation of antivirus and malware protection and a cleanup of your device. Note I won’t be forcing you to buy Windows 10 from Microsoft at £120. So long as you have a valid windows 7 licence, you should be able to upgrade for free.*

If your device won’t support Windows 10 you should think about buying a new device. I can recommend some options for you within your price range – whatever that may be!

*I typically charge between £20 and £50 to upgrade to Windows 10

If you would like me to come round for an assessment, #CallTheGeek

Yes I can. There are a few checks I can do for you to see if this is a startup issue, or something else more general – for instance a memory issue. If it’s slow startup, there are 3 or 4 things that I can check or alter to speed things up for you. This should only take about half an hour to run though. Better still: if this is all you want done, I’ll only charge you £5 if you’re in Greystoke, Johnby, Berrier or Motherby!

Yes! I’m happy to give an initial assessment over the phone. But it’s much more effective to see what’s happening on your screen, so I would arrange a home visit

I’m based in Greystoke, but support the wider community, covering the parishes of Matterdale, Watermillock, Patterdale, Greystoke, Penruddock and Mungrisdale. I’m very happy to consider work outwith those areas, but charges will include travel time to cover costs

No, I’m not in the business of taking PCs apart and fitting new motherboards​. You should consult a specialist computer repairer for this!


If you have a question, why not get in touch?

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