Here’s an update on what I am doing to make sure I am working as safely as possible with you, and how I am adapting my business to stay Covid-19 Secure.
Please note remote working is still the preferred support option at present. However in limited circumstances, and with the appropriate risk controls in place, I do now offer the following additional services:
- Face to face support in an outside place
- Indoor support, with appropriate risk mitigation
- Device drop-off and pick-up
Read on to find out more, and review my risk assessment.
Coronavirus Risk Assessment
In line with HSE guidelines, and the governments Covid-19 Secure policies, I have recently undertaken a risk assessment to ensure I work safely and securely during the Covid-19 crisis. The main risk in my business is close contact with customers, many of whom are elderly, and some vulnerable.
In summary, I will continue to work remotely where possible to support you. Since June 2020 I have been offering face to face consultation outdoors. When lockdown regulations permit I am also able to offer indoor consultations as well.
I am also able to offer pick-up and drop-off service for devices.
Risk Mitigation with PPE, hand gel and 70% isopropyl alcohol wipes
Where I am meeting customers face to face, I will be wearing a face mask, and will be using 70% alcohol hand gel and wipes.
Where I can arrange drop-off and pick-up of devices I will also do so safely, using gloves, face covering, 70% alcohol hand sanitizer gel and alcohol wipes.
Actions I have already taken
In February 2020 I began using 70% alcohol hand gel before touching customer devices. I stopped house visits on 16th March 2020, in advance of lockdown, and advised all my customers of this. I have put in place various processes and controls – and you can read them in more detail in my Risk Assessment. In June 2020 I added outdoor consultations.
II am regularly reviewing the national and local situation, and the relevant government guidelines. Whilst I am currently able to offer indoor consultations, I will only do this as long as it is safe to continue.
I am fully committed to ensuring the safety of my customers, and to regular reviews of my Risk Assessment.
Don’t be afraid to ask for help!
I am here to support you, so if you need help, please don’t hesitate to #CallTheGeek. We will find a support model that works for you.